Informative+Speech+Outline

SPEECH OUTLINE
**Title** : Consumer Rights on Goods and Services **Specific purpose** : I would like to inform the audience about their consumer rights regarding goods and services. **Central idea** : I am going to talk about right to choose, right to make decisions, right to service and right to be informed.


 * INTRODUCTION **

A. **Attention getter**

media type="file" key="consumer right medium quality bby farah.flv" width="240" height="240" B. **Background information of the topic**
 * I would like to show a short video to give the audience an overview about consumer right.


 * Every consumer has the right to obtain fundamental goods and services to satisfy their life. They have the right of to make decisions in buying goods and services. They also easily influenced by the marketing and advertisement.

C. **Preview of the speech (central idea)**


 * There are eight basic rights of consumer right but I would like to share four out of eight basic, which is right to choose, right to make decisions, and right to services as well as right to be informed.

**//Transition to body of speech://** Let me begin by the right to choose


 * BODY **

A. **Right to choose & make decisions** (http://www.fomca.org.my/v3/index.php/consumer-portal/consumer-rights), (http://all-about-malaysia-info.blogspot.com/2007/11/malaysia-consumer-rights.html)
 * Every consumer has a right in selecting quality of goods or products and services for them to purchase.
 * Consumer must be provided with explanations to enable them make the right choices and decisions.

**//Transition to Main Point 2://** If you look at this slide

B. **Right to services** (http://www.fomca.org.my/v3/index.php/consumer-portal/consumer-rights)
 * Consumers have right to be treated with respect, response to their needs and problems.
 * They also may aspect courteous manners while in a store.

**//Transition to Main Point 3://** Furthermore

C. **Right to be informed** > that they want to purchase. (http://www.fomca.org.my/v3/index.php/consumer-portal/consumer-rights)
 * Consumers have the right to receive adequate information about the products and goods
 * Consumer are protected against false advertising labeling and manipulative actions.

**//Transition to conclusion://** As a conclusion we must know our rights and stand for it


 * CONCLUSION **


 * Get to know your consumer right very well so that you will never feel being exploited or cheated by the manufacturer. Don’t ever feel shy or scared on standing for you rights even you’re students.
 * When you stand for your rights, you will always satisfy with what you have bought.